Solely looking at digital transformation spending by organisations around the world should make it clear that it’s here to stay. A forecast by IDC states that worldwide spending on digital transformation technology and services may reach $1.97 trillion by 2022. The manufacturing industry is expected to invest the most, followed by transportation and retail. An organization’s transition can feel overwhelming as today’s customers expect a lot. So where can technology leaders go to stay knowledgeable and up to speed?
Online conversations around digital transformation can be broad, varying in content around industries, technologies, IT solutions and much more.
Dez is a global leader in enterprise and digital transformation with over 25 years of expertise in the IT and telecommunications sectors creating policies and executing company projects. He has a wide range of knowledge in techniques such as cloud computing, big data and analytics, cognitive computing, machine learning and the Internet of Things.
#3D Athlete Tracking at #olympics2020 is going to be bonkers, because so many people are READY to go there = computer vision solution w #AI that delivers near real-time insights & overlay visualizations during athletic events https://t.co/Li8Pyy34yR @Intel #IntelInfluencer
— Dez Blanchfield (@dez_blanchfield) September 15, 2019
Dr Kiera has offered his expertise in top management positions in insurance and finance. He is a renowned insurance and insurtech expert of our times. He also regularly speaks at technology conferences around the world. You can also find him blog regularly on digitalscouting.de. This platform covers a wide range of technologies such as cloud computing, big data and analytics, cognitive computing, machine learning and the Internet of Things.
It was a pleasure to discuss with @garyvee #insurance, #finance, marketing and how to leverage technology.
— 🔹Dr. Robin Kiera🔹 (@stratorob) February 21, 2019
I also tried to convince him before buying the @nyjets to help my beloved Hamburg Sports Club @HSV.
Big thanks to the awesome team of @VaynerMedia. #insurtech #fintech pic.twitter.com/55in2ztCbC
Brian Solis is a bit of a celebrity. For the unaware ones, Solis is globally recognised as a thought leader in high demand. He can be found giving keynote lectures or tied to promotions of his books on innovation and digital transformation.
Asides from being critically acclaimed for his groundbreaking approaches to transformation, Solis also works as Altimeter Group’s Principal Analyst, ‘humanising’ the technology people are in desperate need of seeing with different eyes to understand the benefits of.
Innovative brands are investing in innovative technologies, customer data and new operational models to understand where, how and when to deliver value-added engagement. 💡https://t.co/toqNMzwIhE
— Brian Solis (@briansolis) September 13, 2019
Globoforce's CMO, Maggie Fox, is committed to securing the merging of technology and humanity from the marketing point of view. She is a presenter on digital transformation and management, having established the Social Media Group, the first-ever company in the field of social media.
Before joining Globoforce, Fox collaborated at SAP to carry out a good three-year digital transformation initiative that redefined its channels. It is this kind of commitment and drive that has taken her to the top of this list, constantly thinking about where humanity will stand in terms of technology and its position in the company.
The responsibilities of Srivastava alone are enough to give him a spot on this list. As a GENPACT CDO, he oversees the + 70,000 employees of the global public corporation, at the forefront of ensuring that all digital operations are carried out responsibly and effectively by all.
As if that wasn't enough, Sanjay Srivastava has also constructed four start-ups, all four of which provided over-the-counter yields for internet streaming technology shareholders, data centre visualization software, company application software and cloud company apps. It is safe to say that Srivastava lies comfortably in a situation that requires a great deal of responsibility and dedication, but also a great deal of acceptance.
Loved the conversation with Sylvain Filippi and @mkrigsman When #digital, #data and #domain come together. Augmenting the intelligence of the race team and helping become more #instinctive. https://t.co/f5V9zvLSqX pic.twitter.com/sLjAZ07VFg
— sanjay srivastava (@SanjayAndAI) September 13, 2019
Hinchcliffe is the VP and Principal Analyst of Constellation Research. He is another globally recognized thought leader, IT specialist, company strategist, business architect, book author, keynote speaker, analyst and conversion advisor.
That great buzz solidifies Dion Hinchcliffe's image as a pioneer in enterprise IT, having collaborated for two decades with cutting-edge techniques to continuously link technology to company so that the latter does not fall behind once the former periodically bursts with inventions.
New Post: Creating the Modern #DigitalWorkplace and #EmployeeExperiencehttps://t.co/4tqnZBvp0Z
— Dion Hinchcliffe (@dhinchcliffe) August 28, 2019
My latest take on how we should design + realize the modern digital experience for workers. Comments welcome!#FutureOfWork #AI #analytics #designthinking #intranet #ESN#cio #chro #hr pic.twitter.com/0UFHasqgfY
Bestseller author, keynote speaker and consultant, Satell helps organisations solve disturbance by implementing strong instruments and programs. You can visit the Satell's blog on DigitalTonto.com. He is also a frequent contributor to the Harvard Business Review and Inc. Satell has run market-leading companies and supervised the creation of tens of pathbreaking products.
CASCADES hits bookstores on April 12th! Go here to pre-order your copy and get 40% Off from 800-CEO-READ. In the US https://t.co/LTgcf2U6Bi International readers can pre-order now from Amazon https://t.co/A4pzlMHft1 #CascadesQuotes pic.twitter.com/ZMWOAXYtkG
— Greg Satell (@Digitaltonto) March 29, 2019
Tiersky is a contributor to CIO.com. He is deeply committed to digital transformation and business development and often talks at significant business meetings across the U.S. on both issues. His in-depth papers contain the hottest patterns and outline useful instruments and policies for implementation. Prior to FROM, Tiersky collaborated with media customers such as NBC and Turner on digital media policy and as Vice President, Media & Entertainment in Capgemini's consulting practice.
Is Strategy Useless? Some of the words we use in business are just plain worthless, and the word “strategy” is one of them.https://t.co/RSA9aslt1L#business #strategy #uselesswords #goal pic.twitter.com/cYnoyZxQFk
— howard tiersky (@tiersky) April 9, 2018
Dr. Brown is a major tech entrepreneur and technology specialist spanning over 28 years of Fortune 1000 technical and development initiatives. He is an expert in the field of Big Data, a technology and business consultant and a philanthropist. He specializes in providing guidance without much technical jargon, helping to address the day-to-day difficulties of businesses and practitioners. You can visit his website here to get in touch with him and check his most recent blog entries.
How To Pick The Right Partners To Accelerate True Digital Transformation: Let’s face it, digital transformation efforts frequently over-promise and under-deliver. Many “transformations” fail to deliver on expectations simply… https://t.co/ryAUyVrDty #BigData #AI #DataAnalytics pic.twitter.com/WkTqH7xiDL
— Craig Brown, PhD (@craigbrownphd) September 13, 2019
Do you have any favourite digital transformation thought leaders? Recommend them in the comments below.
Want to Learn What You Should do before starting with Digital Transformation of your organisation? Here is our Digital Transformation Cheat Sheet.
Lorem ipsum dolor sit amet, consectetur adipiscing elit
Originally published Sep 15, 2019 7:05:49 PM, updated November 19, 2019
read
The Enterprise Digital Canvas is a comprehensive and structured blueprint of your Digital Enterprise. This article summarises learnings from effective Digital Workspace design for COVID-19 response, using the Digital Canvas model.
See how it works here:
Architecture Is The Foundation Digital Workspace
A successful workspace for recovery and growth requires you to have a 360-view of your operating capabilities. This is only possible by effectively leveraging The Digital Canvas (World’s leading framework for Digital Design).
For more information, visit our Partner Arqitek.
read
We live in a time that is characterised by a major technology takeover, a time experiencing the 4th industrial revolution. Companies that want to survive and evolve must keep track of technology breakthroughs, because as we’ve come to know, technology can make or break a company’s success.
In light of that, it is imperative to always look forward in anticipation and not just wait for a trend to start “trending”. We have created a list of what we speculate to be the major technology trends of 2020 that everyone should keep an eye out for.
No matter how much technology advances, it is agreed that no single tool can replace humans. Most organisations out there are already familiar with automation, which involves automating simple tasks that require processes with predefined rules and structured data. The idea of HyperAutomation, on the other hand, involves a combination of tools that together result in the creation of an organisation’s digital twin, which allows for the automation of more complex work.
According to Gartner, combining robotic process automation, intelligent business management software, and AI enables organisations to visualise how functions, processes, and key performance indicators interact to drive value.
Allowing this digital twin to become an integral part of the HyperAutomation process as it provides real-time continuous intelligence about the organisation will enable more informed decision making. Successful automation involves several key factors: discover, analyse, design, automate, measure, monitor, & reassess.
An example of a tool that is designed based on these factors would be Exceed’s ESP.
While Blockchain was first developed back in 1991, it came to life with the introduction of Bitcoin in 2009. The idea of bitcoin mimics printed currency in the transactional sense, but instead of being regulated by a central bank or government, bitcoin is regulated by a network of computers. Blockchain is the protocol on which bitcoin is built.
In the simplest terms, Investopedia defines Blockchain as “a distributed, decentralised, public ledger”, which translates to digital information (blocks) that are stored in a public database (chain). While blockchain is beneficial in peer to peer transactions and small-scope projects, it remains immature for enterprise deployments due to technical issues.
However, market speculations anticipate it to be fully scalable by 2023. According to research conducted by Gartner, “true blockchain will have the potential to transform industries, and eventually the economy, as complementary technologies such as AI begin to integrate alongside blockchain.”
Can Machines Think?
AI involves designing “human-like” machines that are able to perform tasks requiring intelligence. Machines are built to mimic processes and tasks that involve recognition of images, speech, or patterns & decision making. Those processes include acquiring information and rules, using those rules to reach conclusions, & self-correction.
Unlike traditional coding, the computer creates instructions for itself using machine learning algorithms rather than having humans write those instructions. To demonstrate the effect of AI, take google translate for an example.
When it first went live, google translate used to have more than a million lines of code (human-created instructions). Currently, google translate has 500 lines of code due to machine learning. However, while it is expected to overtake every industry, one must understand its limitations.
Knowledge in AI comes from data, and for the machine to be accurate, it must read from accurate data. While businesses have been understanding what AI can and can't achieve for the past few years, it expected that the future points towards a time where machines are appointed not only all of the physical work, as they have done since the industrial revolution, but also the mental work involving planning, strategising, and making decisions.
Sources:
https://www.investopedia.com/terms/b/blockchain.asp
https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/
https://www.simplilearn.com/top-technology-trends-and-jobs-article
read
You see the end product but we’re bringing you closer to the people behind it !
Among our recent partnerships, we joined forces with Ubility.
To bring the service provider closer to YOU, we sat down with their CEO Khaled Dassouki, to gain firsthand insight on the things they do and the types of human capital profiles that drive their success.
Khaled is a Lebanese national with an engineering background and PhD in Artificial Intelligence & Security obtained at Université de Technologie de Troyes, France.
As a result of over 20 years in the field, Khaled decided to establish Ubility in France and build it on a base of Artificial Intelligence in Customer Experience, which was considered to be highly innovative as it was a niche field.
Khaled was quick to notice that there had been a shift in the way business was carried out, the shift had been made to be more customer-focused. With that came new challenges, the ease with which customers can connect with the business led to a huge influx of queries and requests for support, which was very time consuming, tedious, and required businesses to grow their customer support teams leading to higher costs.
While growing their teams did solve some challenges momentarily, organisations were quick to realise that the complexity and average time required to resolve customer challenges was growing which eventually led to dissatisfied customers. Not only that, customer service agents were quickly burning out as they were answering an ever-growing list of routine questions rather than helping solve complex problems and offering innovative solutions.
Taking all that into account, Ubility offered an AI-powered platform that learns from interactions between an organisation’s customers & their customer care team to enable quick suggestions of appropriate solutions that could solve a customer’s challenge in seconds rather than minutes.
In addition to that, Ubility also offers AI training for professionals in the IT industry, a sales chatbot that is based on a recommender system and knows the sales cycle, and AI Consultancy in which they are recruited to build and implement AI services in response to an assessment of an organisation’s processes.
Success Story
Ubility was commissioned by a Telecom operator in the gulf to assess and analyse their IT processes. After a thorough analysis done by their team of experts, it was concluded that a huge portion of their IT processes had an opportunity for automation.
After studying the best ways in which they could automate their processes, they determined that incorporating AI would allow the elimination of a manual process by looking at historical data. Instead of their operational costs raking up to 50,000 USD a month, they were now cut by 80% to be only 10,000 USD.
Intrigued and want to learn more?
We live in a time that is characterised by a major technology takeover, a time experiencing the 4th industrial revolution. Companies that want to survive and evolve must keep track of technology breakthroughs, because as we’ve come to know, technology can make or break a company’s success.
So you have invested in a cool new IT technology for your business. All is going great, except...your employees are not using it yet. 😥
Transforming your organization towards being more efficient and effective is the main drive for improving how you run your business. If we assess how well an organization is running its business, we’ll see that there’s always room for improvement, especially in this day and age of technological advancements where we rely on systems and apps to do things in a more natural and much better way.